Customer Support

HOLIDAY SCHEDULE Our office will be closed October 12, 2009 for Columbus Day. SAME DAY SHIPPING All pre-paid FEDEX orders placed before 12:00pm eastern will ship the same day from Miami, FL. See the FEDEX Shipping map below. All USPS orders take at least an extra day to process. DISCREET SHIPPING All orders are discreetly shipped in a plain brown envelope with no indication of it's contents. We will not add you to our mailing list unless you request a mail order catalog. BILLING & SHIPPING ADDRESS We only to ship orders to the billing address. If you wish to ship your order to another address, you must place your order over the telephone at 1-866-996-6335. If you live in one of the following states, your billing address MUST MATCH your shipping address AND we will ONLY SHIP VIA FEDEX. These are the states that we will ship to VIA FEDEX ONLY: Alabama, Kentucky, Indiana, Louisiana, Mississippi, North Carolina, Oklahoma, Tennessee, and Utah. PRIVACY GUARANTEED We will never sell or give out your personal information. PO BOX SHIPPING To ship to a Post Office Box, you must select U.S.P.S. since Fedex does not ship to P.O. Boxes. Please allow at least an extra day for USPS orders. 14 DAY GUARANTEE We are so confident that you will enjoy your purchase that we back all items purchased at our store with a 14 day guarantee. If within 14 days of your purchase you are not completely satisfied for any reason with your purchase, contact Customer Service by telephone at (866) 996-6335 or (305) 438-9450 or by email at support@cocostore.com for a store credit minus a 25% restocking fee plus any shipping costs. If you want to return an item YOU MUST receive a Return Authorization number. DO NOT return products without a RMA # first, doing so may result in lost returns. Contact Customer Service by telephone toll-free at (866) 996-6335 or by email at support@cocostore.com to receive a RMA number. DEFECTIVE/MISSING MERCHANDISE If you are missing an item from your order or any item in your order is damaged or defective, contact our Customer Service by telephone toll-free at (866) 996-6335 or by email at support@cocostore.com within 24 hours from shipment receive date for an immediate replacement. CUSTOMER SERVICE Customer Service is open Monday through Friday from 10:00am through 5:00pm eastern. Our toll-free telephone number is: (866) 996-6335 or or local number (305) 438-9450 or by email at support@cocostore.com FEDEX GROUND SHIPPING MAP Below is an estimated shipping map from FEDEX GROUND. All orders ship from Miami, FL